Gift Box Return Policy • Store Return Policy• FAQ
Gift Box Shipping Return Policy
Due to the unique and small batch nature of our gift boxes, we do not accept online returns. However, if any item arrives damaged, please reach out to us at hello@westcottmercantile.com and we'll be happy to assist.
Thank you for understanding our small business policies.
In-Store Return Policy
At Westcott Mercantile, we offer exchanges or store credit. We do not offer refunds. Items eligible for return must have a receipt, original tags, and returned within 10 days of purchase. Jewelry returns require that the white WM tag remains attached for exchange or store credit.
Please note that below items are final sale and cannot be returned.
•ornaments & holiday decor
•artwork
•vintage goods
•paper goods
•notecards
•food and drink products
•French ceramic hens
We reserve the right to refuse returns if items are not in new condition.
Thank you for understanding our small business policies.
2024-2025 Holiday Return Policy🎄
For the holiday season, we are extending our return policy. Purchases made starting November 12th will be eligible for return until January 10th, following our standard return guidelines.